Frequently asked questions

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Getting started

Can we try it with our organization first?

Every new organization starts with a free 30-day trial. You can choose a package any time during the trial.

How do coworkers join our organization?

Invite them from the Members page, or add your email domain so anyone who signs up with a school or company address joins automatically.

Work orders

Who can submit a request?

Anyone in your organization with an account. Every request needs a login, so you always know who asked for what.

Who approves and assigns the work?

Your organization's admins. They accept requests, set the priority and assign them to maintenance staff. You can require a second approval and a second verification if your organization needs them.

Does it meet New Jersey's rules for school districts?

FixMe records the details New Jersey asks districts to keep on each work order, including trades, scheduled dates, estimated and actual labor and materials, pay rates and who signed off on the work, and the yearly analysis used for budgeting.

Can we get text messages?

Yes, as an add-on to any package, from 100 texts a month. Your admins choose who can get them, and each person opts in with their mobile number. Everyone gets updates by email either way.

Billing

How can we pay?

Online by card, by check, or with a purchase order. You can upload the PO right on the invoice.

Monthly or yearly?

Either. Yearly costs less, and the pricing page shows how much you save.

Can we change packages?

Yes, from your organization's Billing page. Unused time on your current package is credited toward the new one.

We need more users than a package allows, or a different setup.

Contact us and we can set up a custom package for your organization.

Do you offer discounts?

Contact us. We offer discounts in some cases, such as for nonprofits.

Records

How long are our records kept?

For the number of years your package includes, shown on the pricing page.

What happens if our subscription ends?

Everything keeps working for 14 days while the renewal is paid. After that your work orders become read-only, so you can still view and download them for a while, as listed on the pricing page. Paying the renewal turns everything back on.